FAQs

down arrow

How can I contact Candr?

You can chat with us using the chat icon on the bottom right of this page OR you can email us at info@candr.com

down arrow

How do I set up Contact Tracing for Covid-19?

Once you've logged into Candr, Click on QR Codes > Default profile QR code > Turn on COVID-19 Screening > Select your level of compliance > Download & Print QR Code

down arrow

How do I add a menu to my Candr Profile?

Once you've logged into Candr, click on "+ Add Link". Enter the desired URL, Label the button and choose the buttons icon.
If you have a Pro account, you may add a PDF file by clicking on "+ Add Link" > Upload PDF > Browse

down arrow

How do I add more locations?

If you have multiple businesses and need to create more than one Candr, you can do so by upgrading to a Pro account and adding more locations.
You can access the locations page by clicking the menu button on the top left > Locations > click the "+" icon in the top right.

down arrow

I haven't received a log-in email from Candr?

Were you trying to login using incognito mode? Try using a different browser. If the problem persists, contact us at info@candr.com

down arrow

How do I upgrade to a Pro account?

Once you've logged into Candr, Click the menu icon on the top left > Account Settings > click the green "Upgrade" button > select how many locations you have > select Review > Checkout

down arrow

How do I delete my Candr account?

We’ll be sorry to see you go but you can delete your locations by going to the locations page > Click the bottom right hand corner of the location you wish to delete > Click delete

down arrow

How do I check if someone has completed the Covid screening questions?

If a customer has completed the Covid-19 Screening questions, a green banner will appear at the top of their screen stating “Entry allowed”. 

Alternatively, you can sign into Candr here> Click the sign-in activity tab > Choose customers or employees from the drop down menu.

Still have questions? Message us using our live chat in the bottom right corner.