Support

FAQs

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How Do I create my Vaccine Passport?

You can create your Vaccine Passport by clicking Here and uploading your Vaccine receipt PDF. You can then download your Passport to the Apple Wallet.

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How Can I screen my employees?

Make sure Covid-19 screening is enabled. Click on custom QR codes > Add QR Code > Select Worker and visitor screening.

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How do I access my Vaccine Passport?

If you have an apple device, you can add it to your apple wallet. Google pay for android is coming soon. You can always access your Vaccine Passport by going to my.candr.com

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How do I add more locations?

If you have multiple businesses and need to create more than one Candr, you can do so by adding a location to your account. You can access the locations page by signing into your account here

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I haven't received a log-in email from Candr?

Were you trying to login using incognito mode? Try using a different browser. If the problem persists, contact us at info@candr.com

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Where can I print my QR code?

You can find all your QR codes by clicking on the QR code button when signed into Candr. Here you can download your different Candr QR codes (customer screening, employee screening, no screening, etc). Print them yourself or send them to a print shop. We use printcloud.ca for quick, professional work.

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How do I delete my Candr account?

We’ll be sorry to see you go but you can delete your locations by going to the locations page > Click the bottom right hand corner of the location you wish to delete > Click delete

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How do I activate the Covid Screening tools?

You can activate or deactivate the Covid Compliance screening tools by signing into your Candr here
At the top of your profile, beside Covid-19 Screening, you'll see a red Off or a green On > click it to edit

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How do I check if someone has completed the Covid screening questions?

If a customer has completed the Covid-19 Screening questions, a green banner will appear at the top of their screen stating “Entry allowed”. 

Alternatively, you can sign into Candr here> Click the sign-in activity tab > Choose customers or employees from the drop down menu.

Contact us if you have any questions or would like to learn more about us.